Have a question? We’re here to help.

At 1Smokes, we want it to be easy for customers across Canada to get in touch when they need help. Whether you have a question about an order, delivery, product availability, payment concerns, or general support, our team is here to assist.

You can contact us using the form on this page or email us at info@1smokes.ca directly. We do our best to respond clearly, professionally, and as quickly as possible so you can get the information you need without unnecessary back and forth.

Response Time

We aim to respond to most inquiries within 24 to 48 business hours.

Response times may vary slightly during weekends, holidays, or high-volume periods, but we always work to reply as soon as possible.

What We Can Help With

You can reach out to us for support with topics such as:

  • General questions about 1Smokes
  • Order-related concerns
  • Package tracking questions
  • Payment assistance
  • Product inquiries
  • Promotions and offers
  • Customer service follow-ups

To help us respond faster, please include as much relevant detail as possible in your message, such as your order number, the email used for your order, and a short explanation of your concern.

Before You Contact Us

For faster answers, you may also want to visit our FAQ page, where you can find information about common topics such as ordering, delivery, and other customer support questions.

Our Commitment to Support

We value our customers and work hard to provide helpful, respectful service at every stage of the shopping experience. If you need assistance before ordering or after your purchase, we encourage you to reach out. Our goal is to make your experience with 1Smokes as smooth and straightforward as possible.